Welcome to Halira.xyz! We are dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible. If for any reason you are not completely satisfied with your purchase, we are here to help. Below is our comprehensive return policy that explains how we handle returns, exchanges, and refunds.

Please read this policy carefully to understand your rights and responsibilities when it comes to returns at Halira.xyz.

1. General Return Policy

At Halira.xyz, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it for a refund or exchange within a set period, provided the item meets our return criteria.

Eligibility for Return:

  • Items must be returned within 30 days from the date of purchase.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order number or receipt) must be provided.
  • Items must not be on the list of non-returnable items (see below for exceptions).

If you meet these criteria, you are eligible to return your item for a refund or exchange.

2. Return Process

If you wish to return an item, please follow these steps:

  • Step 1: Initiate Return Request: Log into your Halira.xyz account or contact our customer service team at support@halira.xyz. Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number via email. This number must be included with your returned item(s).
  • Step 3: Return the Item: Pack your item securely in the original packaging (if possible). Include the RA number and the proof of purchase in the package. Please send the item to the return address provided by our customer service team.
  • Step 4: Processing of Return: Once we receive the returned item, it will be inspected to ensure it meets the return conditions. If everything is in order, we will process your refund or exchange.

3. Refund Policy

We understand that sometimes a return is necessary, and we strive to make the process as easy as possible for you.

Refunds:

  • Refunds will be processed to the original payment method.
  • Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged goods).
  • In the case of a defective or damaged product, Halira.xyz will cover the return shipping costs.

Refund Amount:

Your refund will cover the full purchase price of the item(s) you returned, excluding any shipping charges and taxes, unless you received a damaged or incorrect item, in which case we will refund the entire amount, including shipping costs.

4. Exchanges

If you prefer an exchange instead of a refund, we are happy to accommodate you. Our exchange policy is as follows:

  • You can exchange your product for the same item in a different size or color, provided the item is available.
  • If the item you want to exchange is out of stock, we will offer you a refund instead.
  • To exchange an item, please follow the same return process and specify your desired exchange.

5. Non-Returnable Items

There are a few items that cannot be returned due to health, safety, or legal reasons. These include:

  • Personal care items (e.g., skincare products, hair tools, etc.) once opened or used.
  • Customized or personalized products that are made to order.
  • Perishable goods (e.g., food items).
  • Gift cards or vouchers.
  • Final sale items that are marked as non-returnable at the time of purchase.

If you attempt to return an item that falls under these categories, we will be unable to process the return.

6. Damaged or Defective Items

We want to ensure that you receive high-quality products. If you receive an item that is damaged or defective, please contact us immediately. Here’s what you need to do:

  • Contact us within 7 days of receiving the product to report the issue.
  • Provide us with photographic evidence of the damage or defect.
  • Return the item according to our return process.

Once we receive the damaged or defective item and confirm the issue, we will send you a replacement at no extra cost, or we will refund your purchase.

7. Return Shipping Costs

In most cases, customers are responsible for paying for return shipping, except for the following circumstances:

  • If the item is defective or damaged, Halira.xyz will cover the return shipping costs.
  • If you receive an incorrect item, we will pay for the return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. Late or Missing Refunds

If you have not received your refund after the specified processing time, please first check your bank account again. If you still do not see the refund, contact your bank or credit card company, as there may be processing delays.

If you’ve done all of this and you still have not received your refund, please contact us at support@halira.xyz.

9. International Returns

If you are an international customer, please note that the return process may vary depending on the country and location. International customers are responsible for return shipping costs, and customs fees may apply.

We recommend that international returns be shipped with a tracking number and sufficient insurance to ensure safe delivery.

10. Changes to the Return Policy

Halira.xyz reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page, with the updated date indicated at the top of the page. We encourage you to review this policy periodically to stay informed about our return procedures.

11. Contact Us

If you have any questions regarding our Return Policy or need assistance with a return or exchange, please feel free to contact our customer service team:

  • Address: 20 E Rhodes Ranch Pkwy, Las Vegas, NV 89148, United States
    Phone: +17027404114
    Email: admin@halira.xyz
  • Office Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

Our customer service team is available to assist you and will respond to your inquiry as quickly as possible.