At Halira.xyz, we are committed to providing high-quality products and ensuring your satisfaction with every purchase. This Warranty Policy outlines the terms and conditions of the warranty coverage for the products you purchase from our website. Please read this policy carefully to understand your rights and obligations under the warranty.
1. Warranty Coverage
Halira.xyz provides a limited warranty for our products against defects in materials and workmanship under normal use. Our warranty covers the following:
- Manufacturing Defects: Any defect in the material or workmanship of the product that arises under normal use and care.
- Functional Failures: Any malfunction or failure of the product that prevents it from performing its intended purpose.
This warranty is valid only for products purchased directly from Halira.xyz. Products purchased through third-party retailers or unauthorized sellers are not covered under this warranty.
2. Duration of Warranty
The duration of the warranty varies depending on the product category. The specific warranty period for each product will be stated on the product page on Halira.xyz. Typically, our products come with a warranty period ranging from 6 months to 2 years from the date of purchase.
To ensure eligibility for warranty claims, we recommend that you keep your purchase receipt or proof of purchase.
3. Exclusions from Warranty
The following conditions and damages are not covered by the warranty:
- Accidental Damage: Any damage resulting from mishandling, accidental impact, or drops.
- Improper Use: Damage caused by misuse, neglect, or failure to follow the instructions for use, maintenance, and care as outlined in the product’s manual.
- Wear and Tear: Natural wear and tear of the product, such as fading, minor scratches, and normal deterioration over time.
- Third-Party Modifications: Any alterations, repairs, or modifications made to the product by anyone other than Halira.xyz’s authorized service personnel.
- Improper Storage: Damage due to improper storage, exposure to extreme conditions (e.g., excessive moisture, heat, or cold), or incorrect handling.
4. How to Make a Warranty Claim
If you believe your product is defective and covered by our warranty, please follow these steps to file a warranty claim:
- Contact Our Support Team: Reach out to our customer service team at
Address: 20 E Rhodes Ranch Pkwy, Las Vegas, NV 89148, United States
Phone: +17027404114
Email: admin@halira.xyzProvide a detailed description of the issue, including photographs or videos of the defect (if applicable), and your proof of purchase.
- Review and Evaluation: Once we receive your claim, our support team will review the information provided. We may ask for additional details or request that you send the product back for inspection.
- Return Instructions: If the product is deemed defective and covered under warranty, you will be provided with instructions on how to return the item to us. We will also inform you if a replacement or repair is available.
- Warranty Resolution: After inspecting the product, we will resolve the claim by either:
- Repairing the defective product.
- Replacing the product with a new or refurbished one of the same or similar model.
- Offering a full or partial refund if a replacement or repair is not possible.
5. Warranty Repair Process
If your product is eligible for repair under the warranty, it will be repaired at no cost to you. The repair process will follow these steps:
- Inspection: The product will be inspected to identify the defect.
- Repair: If the defect is covered by the warranty, the product will be repaired using genuine parts and materials.
- Return: After the repair is completed, the product will be returned to you.
In some cases, if the product cannot be repaired, we will offer a replacement.
6. Replacement Policy
In situations where a product cannot be repaired or restored to working condition, we will offer a replacement product. The replacement will be of the same model or a comparable product of equal value, depending on availability.
Please note that we will not provide replacements for products that fall under warranty exclusions, such as accidental damage or misuse.
7. Refund Policy
In cases where a repair or replacement is not feasible, we will offer a refund. The amount refunded will be based on the original purchase price of the product and may be adjusted for any applicable shipping fees. Refunds will be processed to the original payment method used at the time of purchase.
Refunds may also be offered if the product cannot be repaired or replaced within a reasonable timeframe.
8. Shipping and Handling Fees
For warranty claims that require product return, shipping costs for sending the product back to us may be covered by Halira.xyz, depending on the nature of the claim and the location of the customer. However, shipping fees for the return of the repaired or replaced item may be the responsibility of the customer unless otherwise stated.
Please check our Return Policy for more detailed information about shipping costs and procedures.
9. International Warranty Coverage
For customers outside of the country where the product was originally purchased, warranty coverage may be subject to local laws and regulations. You may be required to pay for return shipping costs and other associated fees, depending on your location.
International warranty claims will be handled according to the same criteria as domestic claims, but shipping times may be longer, and additional charges may apply.
10. Transferability of Warranty
The warranty is non-transferable, which means it applies only to the original purchaser and cannot be transferred to another person or entity.
11. Limitation of Liability
Halira.xyz’s liability under this warranty is limited to the repair or replacement of the product or the issuance of a refund, as applicable. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, including but not limited to personal injury, property damage, or loss of income.
In no event shall our liability exceed the original purchase price of the product.
12. Modifications to Warranty Policy
Halira.xyz reserves the right to modify or update this Warranty Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our products, you agree to be bound by the most current version of the policy.
13. Contact Information
For any questions, concerns, or assistance with a warranty claim, please contact our customer service team:
- Address: 20 E Rhodes Ranch Pkwy, Las Vegas, NV 89148, United States
Phone: +17027404114
Email: admin@halira.xyz
We are here to assist you and ensure that your experience with our products is a positive one.